help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 Battery replacement

‎04-06-2025 11:28

‎04-06-2025 11:28

Would appreciate if anyone help me to replace the battery in my sense 2. I am using sense 2 for past 2.5yrs. nowadays battery doesn't lasts for even one full day when it is not even sync with mobile app.

I contacted customer care over call and checked for replacing the battery and got no useful support.

Now I am here seeking a support 

Best Answer
0 Votes
4 REPLIES 4

‎04-06-2025 11:48

‎04-06-2025 11:48

Hello @Thirugnanam and welcome to the Community.  Fitbit doesn't offer battery replacement.  You don't say where you are located.  I know of one US electronics shop -- Joe's Gaming & Electronics.  I don't know if they take international repairs.  If you are outside the US, try a general internet search.  That is how I found Joe's.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-06-2025 11:52

In response to LZeeW

‎04-06-2025 11:52

Apologies for missing my location.

I am from India.

Hope shipping this watch for battery replacement would be a costlier option. Sharing any idea about exchange offers on the smartwatch would also be helpful for me..

Best Answer
0 Votes

‎04-10-2025 03:47

In response to Thirugnanam

‎04-10-2025 03:47

@Thirugnanam Good luck.  Is this a recent problem or has it been degrading over time.  I also have a Sense 2 (US) which was working great (4-5 days battery life) until March 27 when it went to <1 day.  That's without using the GPS, only opening the app to sync and every battery saving 'trick' they recommend.  It's weird that it seems to have happened at the same time they released the new app (iOS) update that has had a ton of problems. My watch is still under warranty but they want me to send it back to them before they replace it which is completely unacceptable.

Best Answer

‎04-10-2025 05:14

In response to mhouse

‎04-10-2025 05:14

@mhouse 

Thank you for sharing your experience. This has actually been a recent issue for me as well. I’ve been facing battery problems since January of this year. When I reached out to customer support, they informed me that my watch is out of the warranty period, so they couldn't offer any assistance. Instead, they suggested purchasing a new smartwatch. I’m really sorry to hear that you’re dealing with a similar issue. It’s frustrating when these problems arise, especially when you’ve taken all the recommended steps to extend the battery life. I hope you’re able to get it resolved soon

Best Answer
0 Votes