Sense 2 Can't set pin for Google Wallet

[Debddp7]

I have been through 3 support chats and no help. The app says I have to set a pin to use Google Wallet. The bottom button says CONTINUE. Next page there are 4 dashes to enter a pin. I enter the first number and that's as far as I can go. I've tried every number. I've removed and readded the Sense 2 on the Fitbit app. I've reset Sense 2 to factory settings. I've done those at least 4 times over 2 days. One support person said wait 24 hours and try again. I did but no change. I had Fitbit Pay on my Charge 4. I use Google Pay on my Android. I added Google Wallet to my phone wondering if that would make a difference. At this point Google Wallet is just a useless colorful tile. Trying to access with my watch just tells me to set it up on the app and goes into syncing mode but it can't sync because I can't complete the setup by adding a pin.

[Guy_ · Accepted solution]

Hi @Debddp7 - this is a common issue and relates to the phone. Some say long press for each digit works others say change to the native keyboard if it is an Android phone.

[Debddp7]

You're a lifesaver. I had to Google 'native keyboard' which brought up
Grammarly. I downloaded the Grammarly keyboard app and made that the
default keyboard. Adding the pin was no longer an issue. Cards added and
easy to access on the watch. Thanks!!

[BelovedJ]

I faced the exact issue with my Versa 4 and it has been resolved, finally!

• Connect phone to an external bluetooth keyboard
• Enter the 4 digit pin
• There's no button on screen to proceed, nor does pressing enter on the external keyboard help.
• Tap on the phone screen again, on the 4 digit pin field to bring up the virtual keyboard within the phone again, there is a 'Next' button in place of the enter button.
• Click on 'Next' then key in your pin again to confirm and you're all set.

Some other things i've tried that didnt work:

• Call agent told me that selecting 'Factory Reset' on the watch's setting module would give the Fitbit pay function back, so i have a payment method in the meantime while the tech team look into it, no it doesnt. Still shows prompt to set up google wallet.
• Pressing on the digits for a long hold to bring up another virtual keyboard, no doesnt work.
• Specs: Android, Samsung Note 8.

Hope this helps! Seems like a long time issue but when i called the call centre, they dont seem to be able to help or even aware of this.

[RobJ53]

I tried chatting with Fitbit Support and that solved nothing.  Seems that Tech Support would send out tips & tricks for common issues like this would be a given.  When I worked for Gateway Support, we constantly received memos for things like this.

Adding the Grammerly keyboard worked for me as well.

Thanks!

[asiayeah]

I'm surprised this hasn't been sorted out by Fitbit yet.

I worked-around the issue by connecting a bluetooth keyboard to my phone.