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Sense 2 ECG app not available to download or use

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‎03-27-2023 00:42 - last edited on ‎04-04-2023 18:33 by Fitbit Moderator

‎03-27-2023 00:42 - last edited on ‎04-04-2023 18:33 by Fitbit Moderator

Hi! I bought the sense 2 last year and didn't realise that it came with an ecg. I was more into the cEDA. However, I live in the Netherlands and this should be a feature that is supposed to be in the watch. But I cannot find the app in my watch, I can't find it in the gallery. I am enrolled in the irregular rhythm feature but I cannot do an on demand ecg. Can anyone explain why? I went through multiple links and hoops to find the ecg app in the gallery (external links and maneuvering) but it's stuck on installing. It's just 300 kbs xD.

 

I tried unpairing and repairing my sense 2 but nothing worked. 

 

Would really appreciate the help

 

Moderator Edit: Clarified subject

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‎03-27-2023 17:19 - edited ‎03-27-2023 17:21

‎03-27-2023 17:19 - edited ‎03-27-2023 17:21

The ECG app you are attempting to install may not be designed for the Sense 2.

 

Make sure the location in your profile and app settings within the Fitbit app is correct. The ECG should be shown within the Gallery apps if it detects your location correctly. 

 

The app size is 376.22KiB and last updated October 31, 2022 (version 1.184.52).

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‎03-27-2023 17:19 - edited ‎03-27-2023 17:21

‎03-27-2023 17:19 - edited ‎03-27-2023 17:21

The ECG app you are attempting to install may not be designed for the Sense 2.

 

Make sure the location in your profile and app settings within the Fitbit app is correct. The ECG should be shown within the Gallery apps if it detects your location correctly. 

 

The app size is 376.22KiB and last updated October 31, 2022 (version 1.184.52).

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‎03-31-2023 00:27

In response to FloppyDrive

‎03-31-2023 00:27

Hi Floppy! 

 

Thank you for the insight! I changed my location in settings and profile and I could see the app finally! 

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