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Sense 2 - It won't charge and then a red X

‎05-20-2025 06:43 - last edited on ‎05-21-2025 11:18 by Fitbit Moderator

‎05-20-2025 06:43 - last edited on ‎05-21-2025 11:18 by Fitbit Moderator

My fitbit Sense 2 has always been perfect now all of a sudden it won't charge has flashing logo then a Red X seems alot of people are having this same problem  what is the answer can it be fixed I need it for medical reasons really missing it please reply for a solution

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-21-2025 11:26 - edited ‎05-21-2025 11:27

‎05-21-2025 11:26 - edited ‎05-21-2025 11:27

Hi there @Countryrose!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Sense 2 shows a red X and is no longer charging.

I suggest you try to do the following:

  • In the Fitbit app, from the Today tab, tap the devices icon and then tap on "Sense 2" and then "Sync Now".
  • An update banner should appear.
  • If the banner doesn't appear, tap on the devices icon and again on "Sense 2" then "Gallery".
  • The app should show a pop up.
  • Afterwards, try to restart your Sense 2: press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
  • Follow the instructions from this article: Why isn't my Fitbit device's battery charging? 
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‎05-21-2025 16:13

In response to FatimaFitbit

‎05-21-2025 16:13

I performed all the suggested actions and nothing worked so after charging
the watch for several hours I pushed the on button and held it and the logo
came up and I continued to press the button then the red X came up and I
still didn't release the button then a small logo came up with a line under
it and IT TOOK AWHILE FOR THE LINE TO GO ALL THE WAY ACCROSS AND THEN I was
directed to go to the Fitbit app on my phone followed all the instructions
and it's back to normal with all my data still there for the last 2 yrs. I
AM HAPPY I HAVE MY WATCH BACK.
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Thursday

In response to Countryrose

Thursday

Hi there @Countryrose!

Thank you so much for your answer and for all your efforts.

I am very happy that your Sense 2 is working again. Thanks for sharing how you solve this situation too.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

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