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Sense 2 - Metallic ring in face fading in some spots + Heart rate not working

‎03-31-2025 17:07 - last edited on ‎04-08-2025 12:46 by Fitbit Moderator

‎03-31-2025 17:07 - last edited on ‎04-08-2025 12:46 by Fitbit Moderator

The metallic looking ring on the face of my Sense 2 is faded and missing in some spots and I'm unable to use the heart rate feature

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-08-2025 12:43 - edited ‎04-08-2025 12:45

‎04-08-2025 12:43 - edited ‎04-08-2025 12:45

Hi there @hedlok188!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about the metallic ring on the face of your Sense 2.

Since this situation is about physical damage, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

About the heart rate feature, can you please confirm if the LEDs still blink on the back of your device?

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