Sense 2 Sleep Graph and Score

[ErnieD48]

I have not been getting a sleep score nor the details of my sleep - REM, Deep, light, etc. Why is this happening and how can I fix it?

[Skybel1950]

It’s awful. They think this was a good change?

[Cat1830]

I agree. This update to the sleep graph is terrible. Not user friendly at all.  The previous graphics were superior to this new version.  Please bring back the previous version.

[trygirl]

Agreed!  I hate the sleep score update.  I relied on the resting heart rate through the night.  This update is very frustrating!

[Katiejo7]

Mine hasn’t been giving me any sleep information lately either. It will have a random day or two but not nightly anymore. 

[Linzbfc]

It is truly awful to look at and the oxygen graph has disappeared completely. Why change something that looked nice and was easy to read? Somebody somewhere has nothing better to do it would seem.

[ValerieT8R]

I absolutely agree with you.   I doubt Fitbit or the developer even read our comments or care what we think about their products.   You can't even navigate their site easily.  So disgusted with this product that I once found useful.  

[YBRanch]

I can’t stand this update! I just took back my Apple Watch and bought this sense 2 bc I loved the sleep info Fitbit gave me over Apple and now they do this. They don’t even tell you your percentages of each category. This is useless to me now! Then they make you move to Google? No more Fitbit for me. #ChangeItBack

[Acehi]

I always wonder if the developers every look at the comments and complaints, or even if they use the product themselves. Before new releases they should have beta testers who aren't tech geeks try them first. We buy a product and expect it to work, and to retain the previously working features. This is not now happening!!!

[SMcQ]

Totally agree. New sleep data format is awful!!!

[Capstone]

Just restarted Fitbit Premium due to the format and detail for Sleep. Will be cancelling immediately if this doesn't revert before theonth is over.

[ErnieD48]

My Premium Membership just expired. I won’t be renewing if Fitbit does not revert to the old sleep data. Probably switch to Apple.

Sent from my iPhone

[Bmccrac]

It is awful.  Silly me I thought the app /watch was broken.  Now I find it is actually designed that way.  What are they thinking 🧐 

[GoodSleep9]

I am sure when fit bit looses customers they will listen. It is useless to me not clear and easy to read and a downgrade 100%!

[Sparky_D]

I tried to revert to the previous version but I can find no way to turn off updates.

I'll be moving back to my Samsung Active 2, since it now has more sleep functionality than my Sense 2.

[OldmanSam]

You are certainly not alone in dissatisfaction with the latest release.  Data display, especially for sleep is HORRIBLE.  There are multiple comment t chains regarding the latest changes.  This is horrible customer service.  

[Spacebug]

I've sporadically had sleep stages versus not.

I don't understand what's changing. I had one earlier in the week with no sleep stages, where my watch was hurting and I took it off after only 90 minutes. I can understand that not doing sleep stages for a short time.

But last night I crashed for 10 hours and I'd kind of like to know WTH was going on with my sleep when that happened, you know?

(I have fatigue, please don't get mad at me for getting lots of sleep)

YesterdayToday

I gather it's to do with the software update that was pushed. So all we can do is hope that Google are giving Fitbit enough support/agency to unbreak their product?? 😧