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Sense 2 - Wrong date and time

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‎05-22-2025 04:39 - last edited on ‎05-22-2025 06:53 by Fitbit Moderator

‎05-22-2025 04:39 - last edited on ‎05-22-2025 06:53 by Fitbit Moderator

I’ve tried every fix on these pages. My Sense2 syncs but refuses to show the correct time or date. I’ve logged in and out. I’ve changed the timezone. I’ve turned off automatic. 
I have no idea what else to do.  Customer support is unavailable. 

 

Moderator edit - updated subject for clarity

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‎05-22-2025 06:52

‎05-22-2025 06:52

Hi @PlanetClaire53 and warm welcome to the Community. 

I appreciate your message, and I'm sorry to hear that your Sense 2 has wrong date and time. This is not the experience we want for our customers, and I understand your feelings about this situation. 

Could you please verify if there is a firmware update available for your Sense 2? To do so, please follow the steps shown here: How do I update my Fitbit device?

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