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Sense 2 can't sync

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‎03-01-2026 05:37 - last edited on ‎03-01-2026 05:54 by Fitbit Moderator

‎03-01-2026 05:37 - last edited on ‎03-01-2026 05:54 by Fitbit Moderator

Need to reconnect sense 2 with iPad. 

 

Moderator edit: updated subject for clarity

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‎03-01-2026 05:50

‎03-01-2026 05:50

Hi @CBNS !  Welcome to our community forums!

I'm sorry to hear that your Sense 2 is not syncing with your iPad. 

Please check the requirements below on your mobile phone and watch, as they are essential for synchronization:

  • 1- Your iPhone has the latest version of the Fitbit application installed.
  • 2-Your iPhone has a data connection or Wi-Fi connection.
  • 3- Your iPhone software is up to date.
  • 4- The Bluetooth of your iPhone is activated.
  • 5- Your iPhone is not receiving other Bluetooth signals. (speakers, headphones)
  • 6- If you use more than one device to synchronize, make sure that only the one you want to synchronize is nearby.
  • 7- You do not have available updates.
  • 8- The Fitbit application is authorized to run in the background on your phone.
  • 9- Battery saving mode is disabled on your mobile.

Once the above is verified, please follow the steps below:

  • 1- Force close the Fitbit app.
  • 2- Go to Settings of your mobile> Bluetooth, deactivate Bluetooth, wait 10 seconds and activate it again.
  • 3- Try to sync.
  • 4- Restart your iPhone / iPad. (Turn it off and on again)
  • 5- Restart your FitBit  How do I restart my Fitbit device?
  • 6- Try syncing again. 
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