Sense 2 chipped screen

[Kaylabillie]

Hey fit bit fam 

I've had this watch a month I do not remember bumping it and the TOP RIGHT screen is flaking off 😳  I've had a wee look and this seems to be a legit manufacturer fault ... ive emailed fit bit and they have agreed to a full refund 👍  so please if your sense 2 has chipped and started falling apart please email 

[Clove6060]

@Kaylabillie 

Good show!

You’re the first I’ve heard that received a refund for a chipped/flaking screen. Those that have had similar experiences have had their claim rejected. Perhaps the flaking screen vs cracked screen terminology helped. Did they ask for a picture?

[ManuFitbit]

Hi @Kaylabillie @Clove6060 It’s great to hear from you in the community.

Thanks for your sharing your experience and for the feedback provided. Keep in mind that every case is evaluated individually, but you can review the complete warranty policy here, if you have further questions. 

[CurtisFitneas]

I have had this same issue recently but I was denied any form of help. So with this I am going to speak again to figure out the difference which is preventing me from using my device to its fullest. 
thank you! 

[ManuFitbit]

Hi @CurtisFitneas. Nice to see you around.

Thanks for your comment regarding your experience.

I'm sorry about your Sense 2 screen. If your have more questions regarding your case, you can contact our Support team as you mentioned before.

[Kaylabillie]

Definitely flick them a message 👌

[eric310]

I haven't struck the watch on anything and noticed flaking that appears to be growing in the upper right corner. Did yours happen to look like this by chance? 

[ManuFitbit]

Hi @eric310. Welcome to the community forums.

Thanks for sharing the image and your concern about the situation. 

Keep in mind that every case is evaluated individually, but you can review the complete warranty policy here, if you have further questions. 

[Kaylabillie]

Yes it did look like that and I didn't hit mine on anything either 😅
definitely hit them up they Gave me a full refund this is a manufacturer
fault

[ManuFitbit]

Hi @Kaylabillie Nice to see you around.

Thanks for participating in the community and your responses.

Please, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.