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Sense 2 continues to reboot

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‎09-24-2025 17:21

‎09-24-2025 17:21

A couple days ago, my Sense 2 would not activate.  I pushed the side button and it did not start up.  My fitbit app said it had 24% battery.  I put it on the charger where it supposedly charged to 100% according to my app.  I kept trying to get the screen to respond.  I finally spent time with it today and it would not come up.  It now is in a continual reboot.  I reviewed some of the other articles here and tried to reset it back to factory settings but it isn't working.  It continues to cycle through the fitbit logo.  Any ideas how to get it to respond and come back and/or quit cycling like this?

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3 REPLIES 3

‎09-25-2025 07:14

‎09-25-2025 07:14

Hi @LH401 and welcome to the community!

Thank you for your message. I'm sorry to hear about this issue regarding the reboot of your Sense 2. 

Due to the particular symptoms of your watch, please let me suggest you contact support, since they have more tools in order to find your options. Contact Us. Complete the prompt in Step 1. Tap Continue in Step 2 (skip resources) to get to Step 3, which has the contact options.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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0 Votes

‎09-25-2025 07:57

In response to MarioSFitbit

‎09-25-2025 07:57

Thanks.  I think this thing is dead.  I have had times when it acted up and I left it over night and in the morning it would be back to normal.  But this time, I think it's over.  I get a big red X when it tries to come up.  I just bought a replacement - not a Sense 2.  I will try once again to talk with support.  But I didn't really get anywhere when I tried that yesterday.

Best Answer

‎09-25-2025 08:01

In response to MarioSFitbit

‎09-25-2025 08:01

Just one more thing.  I wanted to thank you for replying.  I have never been on a community board where I was actually answered when I asked a question. I bought the Sense 2 in 2022.  It has been many places with me, on many runs and walks and it shows its wear now.  I was considering replacing it anyway.  It got my money's worth out of it that's for sure.  Thanks again.  

Best Answer