Sense 2 counting steps incorrectly

[Kbeez3]

My sense 2 is only counting about 2/3 of my steps.  Is anyone else having this issue?  Has anyone found an explanation or resolution to the issue?

[Guy_]

Hi @Kbeez3 - a watch will endeavour to count real steps by measuring wrist movements.

In an attempt to filter false wrist movements which might not have been actual steps, those movements are not counted.

Selecting dominant wrist when the watch is on the non dominant wrist will filter more steps, than when on the settings correspond.

Steps taken, when say, holding and pushing a shopping cart may not be counted because they miss the corresponding wrist movement for counting them.

[Rich_Laue]

Your title says that steps are not syncing, the body of the message is about steps not being counted correctly. 

Are their to many or to few steps being counted? 

[auntpurple41398]

I recently tried putting my fitbit on my ankle during a Walmart trip, and that worked well!

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@Guy_ wrote:

Hi @Kbeez3 - a watch will endeavour to count real steps by measuring wrist movements.

Steps taken, when say, holding and pushing a shopping cart may not be counted because they miss the corresponding wrist movement for counting them.

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