Sense 2 counts dozens of flights of stairs

[Darksighd]

How do I submit a warranty claim for a defective sense 2?

My watch is having an issue where is will count dozenes of flight of stairs while I am walking on a flat level surface.

I have been dealing with customer service however they are unable to resolve the problem.

My Fitbit and my fitbit app are both at the latest software revision. 

At this post I am extremely frustrated and need my watch replaced under warranty. 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Darksighd 

Any warranty claims must go through customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AndreaFitbit]

Welcome to the Fitbit Community, @Darksighd. I'm sorry to hear that your Sense 2 doesn't count the floors properly.

Please keep in touch with our team in order to get a solution. 

Thank you for your interaction @Odyssey13. 

We look forward to get you back on track. 

[Herb5]

had this problem with my last two sense 1 then they died so finally got a sense two- my advice -don’t. With the sense two you can’t tailor your Watch as much as you could, the apps are minimum and shoddy; that linked with the absolutely abysmal app changes on the phone- they will lose so many loyal customers. I’ve been with them for around seven years and I can’t stand the sense two and new phone app. Time for a change. The only thing that kept me with them is the battery life but there are better alternatives- and tbh the phone app change was perfect before why they messed with it I have no clue. It’s sooooo ugly now. No colour no design no thought whatsoever. Like a baby put the thing together. We aren’t idiots but it was always a fun app they’ve drained all the life out of it. 

[LokeAa]

@Darksighd 

Do you know when it went wild, or has it been like that since you bought it?

Mine worked perfectly fine from Oct 2, -  Jun 30. Could be a coincidence of course, but it was the same day I installed Appver 3.84. If there is a connection, it should apply to a great many users.....I am meticulous about keeping the unit clean, so really have no idea why I am climbing height meters equivalent to the Himalayas every week. 

[Herb5]

Hi no I have memory issues so couldn’t tell you exact dates but it should be on Fitbit memory. Oh hang on.

2023
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2022
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Hope this helps

Regards
HKSehmi