Sense 2 dead after 6 months, support non-existent

[Zerocylinders]

My fitbit sense 2, only 4 months old, died last night.  It was charged to about 80%, and overnight I noticed the screen was black and wouldn't wake up.  I did a reset (holding in side button until it rebooted) and after the fitbit logo flashing a few times got the dreaded red X.  I have been using fitbit devices 10 years now, never seen anything like that before?!  Looking at the forum, I found some solutions but none worked (a) rebooted phone, (b) logout, remove and reinstall fitbit software on phone, (c) try resetting sense 2 multiple times. What is strange is that my phone can "see" the fitbit, but when it tries to connect it needs the pairing code which never displays on the device, so I cannot re-pair.  Screen just stays black (or goes to red x if I reset).

Tried support who told me to (a) take a picture of the red x, (b) print out the picture, (c) write a numeric code on the paper, (d) take a picture of the paper with the code, and (e) send that to an email that he would not provide until I ended the support session (he said he would send it to me after I end the session).  Of course I never got an email from him, that whole process with support seemed like a joke - I can imagine some dude laughing his you-know-what off at making me jump through all those unnecessary hoops and then ghosting me. 

In any event, I am pretty sure there is nothing else I can do since I havent found any other ideas, but if anyone has something else I can try let me know.

[Guy_]

Hi @Zerocylinders  - first try changing clock face in the Fitbit app and sync, if necessary restart both watch and phone.

Next try removing the watch Bluetooth entries and logout of the Fitbit App restart both devices and login and run the " Set up a Device" and replace.

If that doesn't work contact support again they should be able to take you through a factory reset and a new setup or replace it under warranty.