Sense 2 display issue

[devika18]

My sense 2 has been showing colourful horizontal lines when it wakes up. I tried restarting but it did not help. Just for information, the watch was off for more than 2 weeks, and in my bag. I am assuming it got damaged or something but cannot see any physical damage. Please help 😞

[AndreaFitbit]

Welcome to the Fitbit Community, @devika18. I'm sorry to hear that your Sense 2 shows colorful horizontal lines when it wakes up. Thank you for letting us know that you have tried restarting it and thank you for providing us with your information.

I noticed that you got in touch with our team and received assistance. 

Have a wonderful day. 

[devika18]

Hi Andrea,

Yes I did contact the agent and got assistance but it did not resolve the
issue. They said that the team will get back to me via email. I'm still
waiting for their response. Hopefully it will get resolves soon.

Thank you

[AndreaFitbit]

Thanks for getting back to us @devika18. 

I checked and your case has been escalated, you should get a response from them soon. 

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members.