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Sense 2 displays a red X and won't connect

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‎08-28-2023 11:02 - last edited on ‎09-04-2023 11:29 by Fitbit Moderator

‎08-28-2023 11:02 - last edited on ‎09-04-2023 11:29 by Fitbit Moderator

I’ve been charging my Fitbit all day. When I try to connect it, it doesn’t display the 4 digit code. Every time I turn it on, the logo flashed black and blue screen and displays a huge red X


Moderator Edit: Clarified subject

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‎09-04-2023 11:31

In response to DramaQueenDiva

‎09-04-2023 11:31

Welcome to the forums, @SunsetRunner. @DramaQueenDiva Thanks for your great help!

@SunsetRunner Thanks for letting us know about your Sense 2. I went ahead to check your details and I noticed you already got in touch with our Support team. I appreciate you for following our friend's advice and because our team has access to your case, my best advice is to keep an open communication with them in order to receive assistance.

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2 REPLIES 2

‎08-28-2023 12:40

‎08-28-2023 12:40

Hi @SunsetRunner,

I'd attempt a Factory Reset and if that doesn't work, I would contact Support (link is at the bottom of the page).

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎09-04-2023 11:31

In response to DramaQueenDiva

‎09-04-2023 11:31

Welcome to the forums, @SunsetRunner. @DramaQueenDiva Thanks for your great help!

@SunsetRunner Thanks for letting us know about your Sense 2. I went ahead to check your details and I noticed you already got in touch with our Support team. I appreciate you for following our friend's advice and because our team has access to your case, my best advice is to keep an open communication with them in order to receive assistance.

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0 Votes