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Sense 2 during running the app is crashing automatically after1.9 km

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‎10-25-2023 08:35 - last edited on ‎03-24-2025 19:59 by Fitbit Moderator

‎10-25-2023 08:35 - last edited on ‎03-24-2025 19:59 by Fitbit Moderator

During running the app is crashing automatically after1.9 km. Again we have to select the run option or walk option. No help from youe customer support also. Have contacted many times. I thought you guys are best. However even Chinese smart watch work much better

 

Moderator edit: clarified subject.

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‎10-27-2023 10:34

‎10-27-2023 10:34

It's good to see you participating in the community for the first time @Mksc.

I'm sorry to know the difficulty that you are experiencing with your tracker. 

In fact, I've been informed that you already contacted the Customer Support team for further assistance with this, in this case, they will let you know how to proceed with some instructions. I'd ask you please, keep in contact with them and keep an eye on your inbox and your spam folder. 

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