Sense 2 failed 3 times in 5 months

[Fireworksmama]

1st Sense 2 had batter issue

2nd warranty replacement Sense 2 would not give correct time

3rd warranty replacement Sense 2 would not synch the day it arrived in the mail.

How do I get Fitbit to send me a replacement that WORKS for years like my last device?

[Guy_]

Hi @Fireworksmama  - reading your issues it would seem there is a phone or phone settings issue and that may influence how the watch syncs. This can be made worse by having more than one device configured to connect with it.

Rather than replacing the watch can you post what exactly is not working and on which phone you have the Fitbit App installed.

See Why won't my Fitbit device sync?

[Fireworksmama]

I have NO other devices connected to my phone.

[Guy_]

@Fireworksmama  - do you have other (old or partner) phones or tablets connected or that can connect to your watch?

[Fireworksmama]

Not a one.

[AndreaFitbit · Accepted solution]

Te doy la bienvenida a la Comunidad de Fitbit @Fireworksmama. I'm sorry to hear that your Sense watches have failed multiple times.

I noticed that you have already gotten in touch with our team and are receiving assistance. 

Thank you for your help @Guy_.