My partner bought me a sense 2 for my birthday to upgrade my broken versa 3.
She bought this from Argos directly. I connected the Fitbit, and went round in circles for about 6 hours trying to set this up. It resulted with me on the phone to technical support for 2 hours and the Fitbit stuck in a loophole resulting in a red ‘X’.
As the product was brand new, the technical advisor on the phone said that he would issue me a replacement, given that I return the faulty device in the packaging, and to remove the charger and bands, as these would not be returned. I followed these instructions and returned it the following morning.
5 days later I receive the new device, only for the new device to also be faulty, repeating similar patterns to the previous one but instead of resetting itself in a loop with a red ‘X’. It wouldn’t get past the update, and return to language selection at the start of set up. Again, another day absolutely wasted. This time, technical support have offered to send another device. Which at this point and after reading through the forums about the issues with Sense 2. I do not trust or want, so we have asked for a full refund as we sent back the original device in the original packaging.
This has been an absolute no from Fitbit. They have stated they take no responsibility for their actions or for the selling of their product through external companies. It is absolutely disgusting. They have the original packaging and will not return this to us. So we cannot return the product to Argos and are at a complete loss. Absolutely disgusting behaviour by a huge company. I have been a loyal customer to Fitbit for years, working my way through multiple products.
