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Sense 2 frustration

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‎10-04-2022 10:55

‎10-04-2022 10:55

I preordered Sense 2 and it arrived last week. I've yet to be able to pair it with my phone. The phone has picked it up but the device shows the fitbit icon for a few seconds and then a large red X appears. I've been with tech support who tells me I will be referred to tier 2. Still waiting. Anyone on the forum have any suggestions or solutions?

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4 REPLIES 4

‎10-04-2022 11:02

‎10-04-2022 11:02

I’ve got the exact same problem. It keeps disconnecting from my phone, as well

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‎10-04-2022 12:52

In response to zoeliselotte

‎10-04-2022 12:52

I tried again tonight with no success. I have contacted them again and will be looking for a refund if it is not resolved soon

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‎10-05-2022 09:06

‎10-05-2022 09:06

I have the same issue. Have you been able to find a solution? Tia

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‎10-05-2022 11:17

In response to Wolf09

‎10-05-2022 11:17

No Tia. I've been on with tech support every night and they continue to have me go through the same old instructions with no success. There's an old saying, lunacy is described as repeatedly carrying out the same action and expecting a different outcome each time. They continue to tell me it has been escalated to tier 2. I've given them 24 hours to resolve it or I want a refund. If I'm having trouble with this one, I wouldn't have much faith in a replacement.

Get Outlook for Android<>
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