04-19-2025 03:40
04-19-2025 03:40
The screen is completely unresponsive when I lift my wrist.
Answered! Go to the Best Answer.
04-20-2025 06:27
04-20-2025 06:27
Thanks for the reply, it's sorted now - somehow the watch had turned off the motion sensor and had to double tap the screen.
04-19-2025 07:02
04-19-2025 07:02
Hello @SteveAich and welcome to the Community. Can you see your clock face if you push the button or double tap the screen? If this works, but the screen looks dim, then you are in Sleep Mode. Swipe down on the (dimmed) screen and tap on the crescent moon icon, top center. If this doesn't help, try restarting your Fitbit by pressing and holding the button for about 10 seconds?
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-20-2025 06:27
04-20-2025 06:27
Thanks for the reply, it's sorted now - somehow the watch had turned off the motion sensor and had to double tap the screen.
04-20-2025 07:43
04-20-2025 07:43
@SteveAich Glad you figured it out. I really should have included that in my trouble shooting options. Screens are very sensitive and it is vary easy to make changes on your Quick Settings without realizing it.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.