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Sense 2 heart rate is not working and battery shortlife

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‎04-06-2023 20:32 - last edited on ‎04-07-2023 10:48 by Fitbit Moderator

‎04-06-2023 20:32 - last edited on ‎04-07-2023 10:48 by Fitbit Moderator

I am not sure when I bought this Sense 2, but it wasn't that long ago. I "upgraded" from a Versa 2, and that was a terrible mistake. 

 

I have had problems all along, changed clock faces when my watch died constantly. Now it's been a while, and the heart rate does not work at all. I can be going at it hard on an elliptical, and it shows my heart rate as 70. 

 

The last straw is the battery dies every few days. I don't even get a warning, suddenly it's super low and unusable or just dies. I was on a work trip where I needed a watch, and it started going on me.

 

Is fitbit doing anything to make this right for people? I've had other fitbits that were just fine. This is a lemon. 

 

Moderator edit: updated format.

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2 REPLIES 2

‎04-07-2023 10:40

‎04-07-2023 10:40

Welcome to the community forums @KatCathey .

 

Thank you for the details provided. I'm sorry to know the issues with your Sense 2.

 

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

 

Have a good day. 

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0 Votes

‎04-07-2023 11:35

In response to ManuFitbit

‎04-07-2023 11:35

I did talk with customer service. The phone was messed up last night still,
but when I rebooted it things seem to be much better.

I never had to work at all with my Versa 2. This is very disappointing that
fitbit would sell such a fussy product.
Best Answer