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Sense 2 - how to factory reset

‎12-26-2025 05:58 - last edited on ‎12-26-2025 09:05 by Fitbit Moderator

‎12-26-2025 05:58 - last edited on ‎12-26-2025 09:05 by Fitbit Moderator

How do I do this? Is it the same as a “delete account “? Support say “On your Fitbit device, open the - Settings app - About - Factory Reset.” I don’t see an “about” option

Moderator edit: updated subject for clarity

https://omegle.onl/
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2 REPLIES 2

‎12-26-2025 08:01

‎12-26-2025 08:01

Hi @pariemala    I see the following items on my Sense 2 in this order when I open my Settings app: Display, Vibration & audio, Goal reminders, Quiet modes, Shortcut, Screen zoom, About Sense 2.  The Shut down option is at the bottom.

This is your first post.  Why do you think you need a factory reset?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-26-2025 09:03

In response to LZeeW

‎12-26-2025 09:03

Hi @pariemala & @LZeeW, welcome to the Fitbit Community! It's great to have you here!

Let me help you find the factory reset option on your Sense 2 settings. Thank you for the steps you have already followed. Always thankful for your contribution @LZeeW!

No, deleting account is a different process than factory resetting your device. In addition, the shut dwn option is not necessarily to factory reset. Factory reset, is literally to bring back all settings to factory default.

You should be able to find factory reset option in the settings app under the about option. If you don't see any "about" option, maybe you can find something similar to "device info", "about device". In this option, scroll down right at the bottom and tap "Factory reset".

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