help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 is not accurately measuring walks eg I walk for 40 minutes and it shows 0.02 miles.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2024 22:57

‎12-02-2024 22:57

My Sense 2 is not accurately measuring walks eg I walk for 40 minutes and it shows 0.02 miles. It’s accurate if I run. It’s a new watch because my Versa 4 was doing the same. It seems to be a system failure. Please fix it Fitbit

Best Answer
2 REPLIES 2

‎12-09-2024 17:25

‎12-09-2024 17:25

Purchased a Sense 2 for both myself and wife for thanksgiving. We took a walk together and mine registered .93 miles and wife’s measured .86 miles. We were never more than 2 feet apart. I take the same path on a regular basis and a gps tracker app on my iPhone measures 1.2 miles and my much cheaper Amazefit watch also measures it at 1.2 miles and also displays a nice map of the path with heartbeat and speed indications on my phone. So far the hardware looks nice but the software …. (my mom always told me to not say anything if it isn’t nice).

Best Answer

‎12-15-2024 20:54

In response to TheFarmer

‎12-15-2024 20:54

I may have solved my issue with the walking distance. I noticed that the default for my new watch had GPS turned off for the walking exercise. You have to go to the exercise menu and go down through the options to turn it on since I couldn't find anything in the app about it. I also turned on the option to buzz me every 1 mile which I had on my other watch. Today walk distance was much closer to being realistic and it buzzed me at the 1 mile mark. I may have to charge more often, but it is worth the trade off.

Best Answer