Sense 2 is not recognising all of my sleep

[Seafish]

Since the new update, my sense 2 is not recognising all of my sleep. For instance I went to sleep at 10.30pm and woke at 7.30am. My sleep shows that I slept from 3.30am to 7.30am.

How do I fix this?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Seafish. Welcome to the forums. 

Thank you for sharing with me the information regarding this difficulty that you are experiencing with your Sense 2. Sorry to know the inconvenience.

It's best to have about an hour of complete stillness before your device will register that you're asleep. Keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please follow the steps listed here below: 

1. Complete a restart procedure.
1. Try adjusting the sleep sensitivity on the Fitbit app and check if you continue to have the same problem.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days.

[SRG-JR]

Hi - has something changed with the Fitbit sleep tracking function? My Sense 2 has consistently recorded my sleep in the mid 80s since I started using it. All of a sudden my scores in the last 10 days are in the 70s and 60s. I sometimes have the problem described by Seafish but only once a month or so. Now, my device shows me sleeping all night but displays poor scores. Two nights ago it showed my score as 60 but said my Daily Readiness was a 70. This seems odd to me. Nothing has changed with my sleep habits and I don't feel like I'm sleeping poorly. But my tracker says I am. What's going on?

[LARoadKing]

I have the same issues even after doing all the resets and restarts!

[danab200]

I am experiencing the same thing.  Low sleep and non accurate awake times.

[simba464]

Starting about 3 weeks ago All my historical scores changed and it now only gives me about 4 hours of sleep each night.  I wake up feeling great so I know it’s bull**ahem**.  And, I no longer get any deep sleep anymore.  Yet, my readiness readings tell me my sleep is good !!  Haha, it’s rendered the sleep portion pretty much useless

[LARoadKing]

I have repeatedly performed all this and still have no sleep score nor do I have accurate sleep tracking…very frustrating!!