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Sense 2 is not tracking my heart rate

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‎06-03-2024 08:17 - last edited on ‎06-05-2024 05:39 by Fitbit Moderator

‎06-03-2024 08:17 - last edited on ‎06-05-2024 05:39 by Fitbit Moderator

My watch isn't displaying my pulse count, how do I fix it


Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-03-2024 12:22

‎06-03-2024 12:22

Hi @Tez28  - firstly try restarting the watch, but if you recently changed clock face you may not have granted all permissions in the Fitbit App Gallery tile for the clock face.

If you swipe the watch face to the left and tap on steps, scroll down to heart rate and see if it shows something when you are wearing it.

Author | ch, passion for improvement.

Best Answer

‎06-05-2024 05:41

In response to Guy_

‎06-05-2024 05:41

Hi there, @Tez28. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Sense 2 is not tracking your heart rate. We're here to help! 

As a first approach, please follow @Guy_'s tips and recommendations.

If the above doesn't work, I would recommend you to check this article to know what factors can affect heart rate and also some tips to fix your heart rate reading. Additionally, please double check that you're wearing your Sense properly. 

Maria | Community Moderator, Fitbit


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