Sense 2 is showing time of another timezone

[FitbitUser1112]

I have a Fitbit Sense 2. 

For the past six hours or so, Fitbit is showing Greenwich Mean Time (GMT) on my Fitbit.

I live in India, which is GMT+ 5 hours and 30 minutes. I went to Settings on my Fitbit app on my iPhone and checked "DATE & TIME". It shows Location: India; Time Zone: Asia/Kolkata. Both of these are as they should be.

I then clicked Time Zone and it said the 'Set Automatically From your phone' option is 'on', And my iPhone shows the correct Indian Standard Time (IST) which is GMT+ 5 hours and 30 minutes.

How do I get the Fitbit to show IST and not GMT. 

Moderator Edit: Clarified subject

[GyZa]

I have been having exactly same problem for past couple of hours 

[Williehutch03]

I just sent a message to fitbit support on X relaying the same issue!

[SatamanyuM]

Please let know if you get anything from them, seems like happening across multiple users?

[Williehutch03]

No reply yet. I'm about to send an email to Android Authority to get some press so they will address the issue.

[Williehutch03]

I just got this as a reply.... 🙄

[Monika_taneja]

Finally!!!! 

I have been looking for answer from last 3 hrs and just now realised it is happening with so many people. 

My watch is showing wrong time and I have tried every possible option. Updating, removing, disconnecting my device, app, etc but nothing seem to work.

[pokemon5s4]

Same error.

Singapore GMT+8 showing GMT timing 

Tried to resync, turn off using phone time still not working.

But when I change to Hong Kong timing which is also GMT+8 it works. 

But changed back to Singapore it mess up again. 

I tried to change to Kuala Lumpur which is also GMT+8, still messed up. 

In the end I change to Hong Kong for the time being. 

[Williehutch03]

Yes, I did all of the same and my time is still not working. I'm in Abu Dhabi so think it's affecting non-US customers?

[FitbitUser1112]

And you've got the hand it to Fitbit.

Despite so many complaints, there is no response!!

[GyZa]

Same issue for Charge 6 and Versa 4 devices on their forum sections. Seems to be certain time zones only. Fitbit status dashboard of course does not show any associated issue with this. I would presume showing correct time is one of the main functions of a smartwatch. Fitbit, what say?

[Ananthakrishn]

I am also a Fitbit sense 2 user. For the Last 6 hours i am also facing same problem with my device. It's not showing GMT+5.30 hours .i have made all efforts to rectify the same,but unable to rectify.can somebody guide me? 

[gaurav.ent.png]

I am also a Fitbit sense 2 user. For the Last 6 hours i am also facing same problem with my device. It's not showing GMT+5.30 hours .i have made all efforts to rectify the same,but unable to rectify.can somebody guide me? 

[gaurav.ent.png]

i m having same problem 

[Gkn75]

Is Fitbit Alive to answer or all the people throw the watch. A shame less company. The watch cannot show time reboot , reset so many times 

[aninham_]

Same problem here (Brazil)! Already tried everything, nothing works.

[SwatiR]

Same issue with me. India time zone. But showing -5:30 min. Tried everything. Doesn't work. 😰

[gaurav.ent.png]

mine too

[FitVivs]

 I am experiencing the same issue with my Sense 2. I have tried resolving it by manually switching Location,Time zone, App signout, Phone restart but the problem persists. 

[Vqww]

I'm having the same issue. No matter how I change my time zone, uninstall and install the app, kept restarting my watch, it just didn't resolve the issue. 

So I changed the country (with the same time zone) and it worked. You can try.