Sense 2 is showing time of another timezone

[FitbitUser1112]

I have a Fitbit Sense 2. 

For the past six hours or so, Fitbit is showing Greenwich Mean Time (GMT) on my Fitbit.

I live in India, which is GMT+ 5 hours and 30 minutes. I went to Settings on my Fitbit app on my iPhone and checked "DATE & TIME". It shows Location: India; Time Zone: Asia/Kolkata. Both of these are as they should be.

I then clicked Time Zone and it said the 'Set Automatically From your phone' option is 'on', And my iPhone shows the correct Indian Standard Time (IST) which is GMT+ 5 hours and 30 minutes.

How do I get the Fitbit to show IST and not GMT. 

Moderator Edit: Clarified subject

[AmandaP27]

I'm having the same problem as well. I'm in Erbil, Iraq. I've spent the last two hours uninstalling, reinstalling apps, disconnecting and connecting to Bluetooth, shutting down and starting up my phone, watch and apps. This needs to be fixed!! I am very disappointed with Fitbit!!

[Williehutch03]

We are all going through it...

[Vqww]

Thanks to your msg. I changed to shanghai time zone and it's back to the correct timing +8

[sonia_schaf]

I am having the same issue . The click is showing GMT time and I live in Brazil . 
I would contact the support on X but Unfortunately the Brazilian government has forbidden Brazilian people to access X ! I have done every procedure shown on the forums about incorrect Tine Zone and no one worked so far ( turned off phone , sense 2 , logged off of my account , changed to other countries, etc ) 

[appo19]

thanks for this solution... it works...

[NicoleG67]

Same issue as you and its really frustrating as I look at my wrist and it shows GMT time.  Strangely when I change the time zone to Australia / Sydney - it picks up the correct time in Australia.  Is this an issue for India alone? After having followed all the above steps, my automatic phone location (which has been turned off now) shows United Kingdom even though the Manual setting places it in India.

[Williehutch03]

Did you find a fix? Please share with the community!

[Williehutch03]

Oh no! I did not know that about Brazil. Your country is very expressive so I'm surprised to hear that X is banned.

But like most of here in the community, we have done the same thing (factory reset, unpairing Bluetooth, changing time zones etc.) And nothing seems to work. 🙁

[Rtzar]

Same issue on my Sense 2 in Singapore. Its so upsetting that this is a Google product and they have left it unaddressed for millions of loyal fitbit users.

[Ed266]

 

Refer to screen shots above. The watch and phone timezone is incorrect despite multiple attempts to sync and pair the devices. Even the step count is wrong. Please advice! This is extremely frustrating. 

[Angela_Chu]

This issue is happening for Charge 6 users around the world too! 

[sonia_schaf]

Eu também ! Sense2 

[sonia_schaf]

Eu usaria o X do suporte mas não me arrisco ….

[Shirish_Shah]

I am in India and I  have same problem.  It is 7: 13 pm in India but my Sense 2 show 1:43. I sync multiple times but it shows wrong time 

[SatamanyuM]

Just realized / observed that its getting sync for other time zones like I changed to Europe it got synced, but not getting synced to India / Columbo, I think few times zones are affected, lets report them in a bulk, so that they should push some fixes over the air.

[Williehutch03]

Is trending on twitter so hopefully they will fix it soon!

[Shirish_Shah]

Mine sync to GMT time.

Shirish Shah

[sonia_schaf]

I chatted with the support! I added as a new watch and it didn’t work . So they said that

I see. It seems to be an issue with the system as this is not the first case today. At the moment as you have tried everything the last steps would be a factory reset but i don't wanna do it cause your data would be deleted from your device. So in this case my recommendation is to wait

[five8s]

Same issue. I even did a factory reset which didn't help. After all the many many issues I have faced with my Sense 2, I eventually found solace in the knowledge that at least it can accurately tell the time...now even that is gone! 🤣🤣

[BlrMallu]

Same issue. In India, sense 2. Noticed it around the noon. It was showing Paris time. Tried everything thing including a factory reset for the Sense and re pairing. No use. Realized that I am not alone when I came here. Thanks for starting the thread. Hope some updates comes soon.