Sense 2 is stuck on a red cross

[Kitro]

Sense 2 stuck on red cross, is not connected to any devises, and will not connect. I have tried a hard factory reset, but it still goes back to the Red Cross.

[DramaQueenDiva]

Have you tried charging it?

[Kitro]

Yes, thank you, I’ve tried that.

[EstuardoFitbit]

Hello there @Kitro. Welcome to the Fitbit Community. @DramaQueenDiva Thanks for your suggestions.

Thanks for taking the time to stop in the community and share your situation with us.

In light of the situation you are describing, I would advise doing a set up once more. As a result, new connections between devices will be made. You may follow these steps.

[Kitro]

Hi, thanks for the advice. I’d tried that already with several different devices, none are able to locate the Fitbit to connect.

[Kitro]

I have followed the steps many times, but it won’t be found to be connected. I have now put in in the trash, and will never buy Fitbit again. A waste of money!

[EstuardoFitbit · Accepted solution]

Hello there @Kitro, thanks for being back.

I understand your frustration and I'm sorry to hear that you're experiencing issues with your Fitbit device. I can certainly understand why this would be disappointing, and I want to assure you that we value your feedback and are committed to improving our products and services.

I highly recommend reaching out to our support team. They're equipped to provide personalized assistance and guidance to help resolve any problems you may be facing. Don't hesitate to contact them for further support.