Sense 2 is unusable after the latest firmware update v210.26

[SunsetRunner]

Hi Wonderful Fitbit Community, 

I have my Sense 2 since Jan 2024, and I love it for all its health-related features. It has become unusable since I applied the latest firmware update (v210.26) few days ago. 

My Sense 2 would randomly vibrate and start "GPS Running" and "Outdoor Biking" in the middle of night even though (a) I have turned on the "Sleep Mode" and (b) I turned off all auto-detect workouts recognition. The auto-detect workouts would be incorrectly and randomly turned on during daytime as well. 

I do not have YouTube Music Premium on my mobile. The latest firmware update would cause my Sense 2 randomly started the YouTube Music on my device even though I am just quietly sitting and working at my desk. 

I have reached out to Google Customer Care Team, and reported the issues. They recommend me to do a factory reset, then observe and monitor. The agent told me that a factory reset *might* resolve the issues I have been experiencing. I am asking if there are options other than doing a factory reset on my device, and the answer given is "no". 

Any advice? Much appreciated. 

[Jesfw]

I can't set up the new watch without updating it 😒 

[Jayne.ME]

Hi ya

I just ignored it.

My app still says update available but I ignore it.

[Jesfw]

Wasn't able to get past link to phone. 

The app & watch just wouldn't work.

Surprise surprise though. It's crashed & not syncing... yet again 😪.

How did you set up your watch without having to do the update? It wouldn't take me to stats/clock/anything aside from the fitbit diamond.

[Jesfw]

Ok so I've been able to login, but my fitbit is still having the syncing issues, and I'm not getting notifications. 

How is yours behaving?

[SunsetRunner]

I got a replacement because of issues with the latest update on my sense 2 and it was working smoothly until it asked to update once again. I hoped the update would have a different impact, but no, once again the same issues are occurring. When I run my heart rate is 98 or 99 and when I walk it is 104 or so. I have had fitbits since the zip and have never had such low heart rate readings when I run. I will switch back to my Fitbit Sense as it seems the only viable option.

[Jayne.ME]

Get them to send another replacement, but dodo the update.

[Jesfw]

It's getting them to do that is the issue.

I've been in contact with help desk at least once usually twice a week since I got the replacement. 

They don't seem to keen despite multiple requests, I'm not getting anywhere.

I'm pretty much giving up at this point that the sense will be of any use at all.

[Potterer]

Posted on another thread earlier, could someone please tell me how I make contact to obtain a replacement?

Since this update my Fitbit Sense 2 is completely unusable. I have tried every type of reset possible and every time it just fails with the red cross filling the screen. The weird thing is that although the device won't sync to my phone the device is sending sleep data, heart rate etc. If Google aren't going to fix this I'll be throwing away £200 worth of smart watch and replacing it with a watch from another supplier and at the same time I'll be migrating all my devices away from Google tech. I can only guess from Google's complete failure to address or even acknowledge this issue that abandoning Google is what they wish their customers to do.

[dbmaven]

How did you get support to respond?