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Sense 2 keeps duplicating steps

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‎11-23-2024 03:20 - last edited on ‎12-18-2024 08:11 by Fitbit Moderator

‎11-23-2024 03:20 - last edited on ‎12-18-2024 08:11 by Fitbit Moderator

My new sense 2 keeps duplicating steps day after day. For example yesterday I had 3889 steps, I woke up today and 3889 steps are logged today and I haven’t taken any steps yet. I’ve synced, tried restarting all devices, unpairing/pairing, logging out/in of Fitbit, deleting app and redownloading. Nothing has worked. 

 

Moderator Edit: Clarified subject.

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2 REPLIES 2

‎12-13-2024 17:16

‎12-13-2024 17:16

Hi @Marty2024 , just a title suggestion: while it's great that you have Premium, you may want to exclude that from your title since your issue has nothing to do with Premium.

Have you tried restarting the device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎12-20-2024 08:43

In response to DramaQueenDiva

‎12-20-2024 08:43

Welcome to the forums @Marty2024. 

Thank you for sharing the inquiry regarding steps and for trying to fix the difficulty on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks for the suggestion @DramaQueenDiva. 

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