Sense 2 metal back plates fell off

[melsmith]

The 2 metal plates from my sense2 have fallen off. I tried gluing them back on but they just fell off again. please advise on what I can do. thank you. I also had one of the watch band connectors break off.

broken band connectormetal plates missing

Moderator Edit: Formatting.

[LZeeW · Accepted solution]

@melsmith   Fitbit doesn't have any repair service for its products.  Support might be help you if your Fitbit is under warranty.  There are many posts about the plates falling off.  The damage to the frame and back cover generally aren't covered under the warranty because it is wear and tear.

[AndreaFitbit]

Thanks for getting back to us @melsmith. I'm sorry to hear that the metal plates from your Sense fell off. Thank you for adding your pictures. I'll be happy to assist.

As @LZeeW mentioned, please contact our Support Team in order to receive assistance. 

Have a nice day.

[Gizzmo]

Hi

I have the same problem with the plates on the back of my watch. How do I contact the support team?

[AndreaFitbit]

Welcome to the Fitbit Community, @Gizzmo. I'm sorry to hear that the plates on the back of your watch fell off. I'll be happy to assist. 

Please go to this link in order to Contact Support, they have more tools in order to find your options.