Sense 2 metal sensors fell off

[TheKvonG]

My sensor plates on the Sense 2 fell off. My Sense 2 is less than 2 years old. When I talked to the chat bot I was given the option of buying a new unit at 35% off, but the Sense 2 is already 35% off.
I am frustrated because I think a unit like this should last longer than 2 years.
Anyone else has issues with the plates falling off and being told that is not their problem?

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @TheKvonG.

Thanks for letting us know about your Sense 2. As you may know, every case is handled individually and based on our Warranty Policy. Nevertheless, I understand where you're coming from and I apologize for this inconvenience. We're constantly working to improve our devices, and feedback like yours helps us to make that happen.

If you have questions regarding your case, my best advice is to reply back to them in order to receive further assistance.