help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 no longer syncs with Samsung Galaxy S10

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2023 13:33 - last edited on ‎02-05-2023 12:24 by Fitbit Moderator

‎01-28-2023 13:33 - last edited on ‎02-05-2023 12:24 by Fitbit Moderator

My Sense 2 stopped syncing sometime during the night, to my Samsung Galaxy s10. It is continuing to count steps on the device though. I am missing data from the day before

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-28-2023 20:08

‎01-28-2023 20:08

Hi @Critter23-  - if your watch is working but it's not syncing data will not show in the Fitbit App.

 

Have you tried simply logout of the Fitbit App and restarting both watch and phone, and then syncing?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-30-2023 01:21

In response to Guy_

‎01-30-2023 01:21

Hi @Critter23- If what @Guy_ suggested doesn't help have a look at THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer