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Sense 2 not logging sleep or health metrics

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‎06-06-2023 15:09

‎06-06-2023 15:09

Suddenly over the last week, my Sense 2 is only tracking steps & showing current HR but all sleep & other health metrics will not show up in the app despite wearing it to bed, it being charged, & clean. I have restarted the watch, un-installed & re-installed the app, & checked all settings. As far as I can tell, firmware is current. Anyone have any ideas? 

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‎06-06-2023 16:48

‎06-06-2023 16:48

On phone app, from Today screen, tap Profile Pic. Then right under "Sense 2", it shows last time synced.  Does it show a recent time?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-10-2023 15:48

In response to JohnnyRow

‎06-10-2023 15:48

Yes it did. It's seeming like it's an intermittent issue now. I've had a few days record then it stops recording again. 

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‎06-11-2023 04:04

‎06-11-2023 04:04

Have you checked ""Sleep Sensitivity" in the app? If not, tap on your profile picture, -> App Settings -> Sleep Sensitivity - Make sure it's set to normal.

I'm usually reluctant to recommend a "Factory Reset", but if the device isn't registering sleep at all I'd consider doing it. Remember that in that case you must set up the device again, with notifications etc. Press the side button to open the app list and scroll down to the Settings section. Press it. Scroll down to find About.Tap on it and select Factory Reset.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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