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Sense 2 not powering on

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‎03-15-2024 19:53

‎03-15-2024 19:53

Apparently like 8 hrs ago was my last sync according to my Fitbit App because I kept tapping and pushing the button on my watch but it wouldn't come on. I tried numerous times to restart and it would get yo the green dots diamond icon and then go black again. The app showed it as 94% charged. I put it on the charger anyway and nothing happened....didn't recognize the charger like it always did. Before I submit a claim figured I'd check if anyone else has experienced this. The watch was a 2023 Christmas gift. 

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‎03-15-2024 20:23

‎03-15-2024 20:23

Hi @Vetoula - you should probably get it replaced under warranty rather than wasting time trying to make it work.

Even so you can look at other posts "stuck on logo"

If need be you can always chat via the Fitbit App, Help & support section, Contact Customer support.

Author | ch, passion for improvement.

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2 REPLIES 2

‎03-15-2024 20:23

‎03-15-2024 20:23

Hi @Vetoula - you should probably get it replaced under warranty rather than wasting time trying to make it work.

Even so you can look at other posts "stuck on logo"

If need be you can always chat via the Fitbit App, Help & support section, Contact Customer support.

Author | ch, passion for improvement.

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‎03-15-2024 23:12

In response to Guy_

‎03-15-2024 23:12

Thank you. I will review the "stuck on logo" but likely submit a claim. 

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