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Sense 2 not recording AZM

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2024 20:18 - last edited on ‎08-22-2024 09:19 by Fitbit Moderator

‎08-21-2024 20:18 - last edited on ‎08-22-2024 09:19 by Fitbit Moderator

YES!! I have a Sense 2 Fitbit and same issue for the past 2 days

 

Moderator edit: clarified subject.

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‎08-22-2024 09:34 - edited ‎08-22-2024 09:34

‎08-22-2024 09:34 - edited ‎08-22-2024 09:34

Hi @CynthiaFitness. Welcome to the community forums.

Thank you for sharing the query regarding your Sense 2. Sorry to know the difficulty that you are experiencing. 

I moved your post to this thread since here you will find more specific help regarding your inconvenience.

I'm not sure if you have tried to perform the restart as indicated here: Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

I recommend that you try restarting the device by pressing and holding the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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