Sense 2 not syncing with iphone X - after removing the device trying to reconnect it to phone

[Candyfemme]

Yes I have done all the basics as per below. My active minues in zone is totally unrealisted and incorrect. A 20 minute job registeres 50 minutes in the zone!! Advice in community it to remove the charge 2 and reconnect. Now because of that great advice I can't sync with bluetooth at all,

Switched iPhobe off and on

Switched bluetooth off and on

Removed Sense 2 - this is my problem now it won't sycn

Done all these thinks repeatedely.

Who has managed to solve this

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @Candyfemme.

Thanks for stopping by, i hope you're doing well!

I'm sorry to hear you find trouble with the connectivity between your Sense 2 and your iPhone. Let me help you with that.

Just to make sure, confirm the basics you have performed are those included in our help article Why can't I set up my Fitbit device?below the section "Troubleshooting".

If you still find trouble, let's check the requirements listed in the link above as well.

I hope you will find a solution for your issue. Have a great day.