Sense 2 not tracking sleep or syncing

[zeninmo2]

Since 11/21, my Sense 2 has not been tracking sleep or syncing with my device (iPhone 16). I have manually synced but it takes multiple attempts and refreshes for the data to sync. I have tried uninstalling and reinstalling the app on my phone, fully charging the Sense 2, restarting the Sense 2, and restarting my phone. Has anyone else had this issue recently? The Sense 2 was a gift purchased new for me in August, I’m the first owner/user and believe I followed the setup correctly so idk what’s going on.

[composer]

I am also experiencing the same. I have to manually sync to get the steps to sync (I don't track sleep)

[DavidFitbit]

Hi @zeninmo2 and @composer, welcome to the Fitbit Community! It's great to have you here!

I'm glad to help you syncing your sleep from your Sense 2 to your Fitbit app. Thank you for the troubleshooting you have already performed.

In our help article Why won't my Fitbit device sync? you'll find a list of tips that are helpful to resolve the majority of issues related to syncing. Take a look at these steps and check if they are useful for you. Thanks for your time in  this process.

Once your devices starts syncing, your sleep data will sync too. If it's not the case, take a look at our help article What should I know about Fitbit sleep stages? > Why aren’t my sleep stages showing up today?  You'll find there some explanations about the reason you may not get sleep data sometimes and therefore some suggestions to improve the reading.