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Sense 2 notifications don't wake screen?

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Is it just me, or when a notification hits my new Sense 2, the screen doesn't wake. So I have to manually turn on the phone to see the notification, which removes the whole great subtle check thing. Now it's obvious I'm turning on a watch to read a message.

I've tweaked all settings I can find. Is this just how it is?

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4 REPLIES 4

Hi @shimganar - the watch won't wake if it is not set properly.

Things to double check:

 

- pull down watch face to get to Quick Settings and turn off all icons

- make sure that the Notifications appear in the phone Status bar

- make sure the phone is displaying the Fitbit App

- make sure the watch is syncing

Why won't my Fitbit device sync?

- in the Fitbit App, click profile photo, device photo and setup notifications and App notifications

 

Things to do

- restart the watch

- logout of the Fitbit App and swipe off the active window, and in Android clear the storage cache and force stop it

- restart the phone

- login to that app and wait for any pair and link prompts and sync

- How do I get notifications from my phone on my Fitbit device? 

 

 

Author | ch, passion for improvement.

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0 Votes

@shimganar this is a design decision. Notifications don't wake up watch screen. You need to either turn or tap screen (depends on your settings) to wake up the screen. It's is a different behaviour than on original Sense.

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I've done all of these things and my Sense 2's screen absolutely will NOT wake unless I press the button when I get a notification. It will wake normally at the flick of a wrist every other time. I'm receiving the notifications just fine, it just seems that receipt of notifications is forcing the screen into a no-wake state. 

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Turning my wrist doesn't wake it during times when notifications would be displaying, regardless of settings. I have to press the button. 

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