Sense 2 reboot looping

[Kelley042]

For the last three weeks my Sense 2 has been flashing the logo and vibrating randomly. I have tried to do the troubleshooting steps but I cannot get my Sense 2 to reboot. I tried to drain the battery to see if that would reset it but it hasn't. This problem seems to have coincided with the Google/Fitbit integration. Is it just dead? I have had Fitbits for years and have never had a problem until now. Very disappointed.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the community, @Kelley042.

Thanks for letting me know about this situation with your Sense 2 rebooting itself.

I recommend you to do the following, please:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it, if this doesn't work since, check this article.
- Restart your Sense 2 by following the steps here.
- After this, change the clock face of your Sense 2. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes, please.

[Kelley042]

My watch is no longer linked to my app and I cannot restart it. Even when I try to follow the restart steps it just continues to reboot. 

[Klpare07]

I am having the same issue, started June 28. I tried these steps and was not able to adjust the clock face. The app cannot locate the device. It just continues to reboot 

[Ellenokl]

Help me enter fitbit