Hi,
I started using Fitbit products 13 years ago. Two and a half years ago, I bought the Sense 2. I was always happy with it. It worked fine until the end of November, when it suddenly started getting stuck and doing weird things. I pressed the left main button for too long and it rebooted. It had issues and wouldn't connect to the app. I deleted the connection between that Sense and the app. I called the hotline. They could not help me; no connection could be initiated between the app and the watch.
It was only in January that it suddenly showed me a different setup, installed software and connected with the app. The watch worked fine for three days and then suddenly started rebooting regularly with a turquoise logo and a large red X. Sometimes I could connect the app to the watch and it would recover, but other times it wouldn't. Sometimes I had to disconnect the Sense 2 from the app and add the device as a new one. Sometimes the app has issues finding the Sense.
The watch still reboots regularly, which is especially annoying when it happens multiple times in the middle of the night, with your whole arm vibrating and the room lit up, just because you want to track your sleep!
Anyway, the hotline can't help anymore; they always tell me to add the Sense 2 as a new device. I have done that. The app is updated. They want me to buy a new one at a discounted price. No repairs.
Honestly, I'm not happy. After all, the €280 watch is only two and a half years old! I spent hours trying to figure it out. I don't want to use products where the software suddenly malfunctions and no updates are released to fix it. Am I the only one?
Does anyone in this group know if google developersread this forum and work on bugs?
Thank you,
Ulli
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