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Sense 2 screen blank

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‎02-01-2024 02:07 - last edited on ‎02-01-2024 08:32 by Fitbit Moderator

‎02-01-2024 02:07 - last edited on ‎02-01-2024 08:32 by Fitbit Moderator

My device has yet again stopped workong. Thw scrwen is completley blank. When i rebooted the debice, the screen was slighky pixellated but unusable. This is the 3rd time the device has failed. Im very dissapointed.

I have cleaned it, rebooted, charged it. But it has failed again.

 

Fitbit have made it impossible to contact them now. Disgraceful 

 

Moderator edit: clarified subject.

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‎02-01-2024 08:28 - edited ‎02-01-2024 08:29

‎02-01-2024 08:28 - edited ‎02-01-2024 08:29

Hi @Kate007. Welcome to the community.

Sorry to know the situation that you are experiencing with Sense 2. Thank you for providing the details about it and for trying to fix it on your own.

Please, try the following steps:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap the Versa 3.
  3. Near the bottom of the page, tap Sync Now.

If that doesn't fix the issue, restart the device as suggested: press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

In case the device is still having difficulties, please change the clock face. 

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