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Sense 2 screen edges are wearing off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2023 17:00 - last edited on ‎01-21-2025 08:44 by Fitbit Moderator

‎11-19-2023 17:00 - last edited on ‎01-21-2025 08:44 by Fitbit Moderator

The edges on my Sense 2 are wearing off. Since this affects the performance of the ECG and EDA, will Fitbit replace the device?

image.jpg

 

Moderator Edit: Clarified subject

Best Answer
7 REPLIES 7

‎11-20-2023 03:23

‎11-20-2023 03:23

Welcome to the Fitbit community, @Sense2user-!

Sad to hear that there's an issue with your Sense 2.
As this shouldn't happen with normal wear and care, I'd suggest contacting Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎11-20-2023 15:47

In response to Talahthas

‎11-20-2023 15:47

I am interested in what Fitbit support says and the final outcome. I don't currently use the two features. However, I want to ensure that they are available when I do want to use them.

Thank you and have a Terrific day!

Best Answer

‎11-21-2023 03:17

In response to Goosse1962

‎11-21-2023 03:17

You're welcome, @Goosse1962.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎11-21-2023 08:53

In response to Talahthas

‎11-21-2023 08:53

Hi there, @Goosse1962 and welcome to the forums, @Sense2user-. @Talahthas Thanks for your help!

@Sense2user- Thanks for sharing this information, as well as the picture of your watch. I'm sorry for this situation and the inconvenience this has caused. I was going to request a case but it seems you already have one created with our Support team. I'm glad you're receiving assistance and please get back to them if you have any other questions related to their resolution.

@Goosse1962 Thanks for joining this conversation. I understand your concern and to help you out, could you confirm if you're having the same issue and when it started?

Best Answer

‎11-21-2023 09:02

In response to LizzyFitbit

‎11-21-2023 09:02

IMG_3230.jpeg

 I have the same wearing around the edges issue with my Sense 2 Fitbit

Best Answer

‎11-23-2023 18:39

In response to Goosse1962

‎11-23-2023 18:39

They sent me a refurbished one as a replacement.

Best Answer

‎11-24-2023 15:25

In response to Sense2user-

‎11-24-2023 15:25

Hi there, @Sense2user-. @CANGUS74 Welcome on board.

@CANGUS74 Thanks for sharing a picture of your Sense 2. So you can receive help, I went ahead and contacted our Support team on your behalf. They've created a case and will provide you with more information via email. Keep an eye on your inbox.

@Sense2user- Thanks for getting back and letting me know about your replacement. Let me explain that depending on the inventory, our team might send a factory-certified refurbished product as a replacement (as stated in our warranty). These are typically products that were returned to Fitbit unused, so rest assured they were tested and determined to work correctly.

Best Answer
0 Votes