help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 screen goes blank when the alarm goes off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2022 10:16 - last edited on ‎10-06-2022 04:52 by Fitbit Moderator

‎10-04-2022 10:16 - last edited on ‎10-06-2022 04:52 by Fitbit Moderator

I just got a Sense 2 a few days ago and this is my first fitbit so I'm not sure if this is the normal behavior, but when I have a set alarm that starts ringing, I see the screen for half a second before the screen goes black, I don't have time to tap the off or snooze button. I have to interact with it (tap screen, hit button, etc.) for the screen to turn back on, and I again only have a split second to hit the snooze/off button and if I don't, the screen goes off again. Only around the 3rd time I do this does the screen stay on. 

 

I've tried checking the screen timeoff and it's at 6 seconds, and I've tried restarting my fitbit as well, but I've still had the same issue.

 

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎10-04-2022 13:50

‎10-04-2022 13:50

Same. Very annoying 

Best Answer

‎10-04-2022 18:04 - last edited on ‎07-20-2024 10:57 by Fitbit Moderator

In response to jfb9301

‎10-04-2022 18:04 - last edited on ‎07-20-2024 10:57 by Fitbit Moderator

Same, screen not coming on for alarm or notifications, set the timeout to 60 seconds but it ignored it, screen even goes out while interacting with it.

However the display timeout of 60 seconds which wasn't working yesterday decided to work in the middle of the night, lighting up the whole room, with no way to turn it off !!

Eventually I got it back to 6 seconds and still had to wait for it to go out!

Author | ch, passion for improvement.

Best Answer

‎10-11-2022 07:51

‎10-11-2022 07:51

I’m having the same problem. Very frustrating and sometimes leads to getting snooze set rather than dismiss because I’m frantically tapping trying to get it to come up and tap again quickly before it disappears. Please fix!

Best Answer

‎10-11-2022 08:02

In response to Jurban

‎10-11-2022 08:02

Throughout these different threads this has been reported as a problem and for me it is the notifications. The notification arrives, the watch vibrates but noting on the screen. You deliberately have to wake it up either through button, tapping or gesture then first of all the app or sender information appears then you sit there like an idiot waiting for the message to be displayed. This was also reported by reviewers from reputable sources.

 

To me it looks like with the dumbing down of the smart watch features this must have been introduced as a feature or it is done on purpose for increasing battery life. Has anyone tried and seen what happens with notifications when the display is in Always On mode?

Best Answer