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Sense 2 screen has green lines

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‎10-03-2022 18:32 - last edited on ‎10-06-2022 04:53 by Fitbit Moderator

‎10-03-2022 18:32 - last edited on ‎10-06-2022 04:53 by Fitbit Moderator

My Sense 2 is two days old and I have just gone to check the time and the screen has green lines and splotches all over it. Tried to restart, no change. Was working fine half an hour ago 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-03-2022 20:00 - edited ‎10-03-2022 20:01

‎10-03-2022 20:00 - edited ‎10-03-2022 20:01

Hi @MichelleKC - not a good start. Probably needs replacing where you bought it.

 

If it was direct order from Fitbit, you can chat via the Fitbit App, click profile photo Help & support, Contact Customer.

Author | ch, passion for improvement.

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‎10-03-2022 20:17

In response to Guy_

‎10-03-2022 20:17

Thanks Guy, just rang the shop I bought it from and they are happy to have a look at it. This is actually a replacement for my Sense that stopped working - not great advertising for the product 🙄 Was just hoping someone here had a miracle solution 😂

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‎10-03-2022 20:36

In response to MichelleKC

‎10-03-2022 20:36

@MichelleKC - you want to get them to give you a refund and buy another Sense which is a better watch features wise and cheaper.

 

Normally a refund is possible for 30 days and you will avoid the quirks of the sense 2, which you can see in the forum for it.

Author | ch, passion for improvement.

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