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Sense 2 screen is black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2023 13:35 - last edited on ‎06-20-2023 13:11 by Fitbit Moderator

‎06-19-2023 13:35 - last edited on ‎06-20-2023 13:11 by Fitbit Moderator

My sense 2 screen is black. When i press the button on the side it vibrates but nothing happens. I charged it this morning. I can synchronise it in the app but it wont update. It can’t connect to Bluetooth either.. what to do?

 

Moderator edit: clarified subject.

Best Answer
5 REPLIES 5

‎06-20-2023 13:47

‎06-20-2023 13:47

It's good to see you for the first time in the community @Emsquad.

Thanks for sharing the inquiry about your Sense 2.

If you haven't done it before, try to press and hold the button for 10 seconds  until you see the Fitbit logo on the screen, and then release the button.

Please, let me know how it is going.

Best Answer
0 Votes

‎06-21-2023 06:18

In response to ManuFitbit

‎06-21-2023 06:18

The same thing is happening to me. I tried pushing the button for 10 seconds but nothing happened.

Best Answer

‎06-21-2023 13:48

‎06-21-2023 13:48

I have the same problem since this morning. Pressing the button for 10 sec isn't working either

Best Answer

‎06-21-2023 20:44

In response to AstridMink

‎06-21-2023 20:44

I have the same issue just got my sense 2 about 7 months ago and today it's fully black screen and can't update

Best Answer

‎06-22-2023 06:07

In response to Coolchedder

‎06-22-2023 06:07

I'm having the exact same issue. Just got mine for Christmas.

Best Answer