Sense 2 screen won't display anything

[KarlO101]

I’ve connected to my phone. However the watch display just says connected and won’t display anything else. Can anyone help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KarlO101. Welcome to the Fitbit Community Forums. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention. I'm sorry to hear that the screen of your Sense is not working properly. I understand your concern, I will do my best to help you with this!

Please try to do the following troubleshooting steps:

1. Sync your Sense 2 with the Fitbit app:

- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap the device they want to sync.
- Near the bottom of the page, tap Sync Now.

2. Restart your device:
3. Change the clock face:

- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then the Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.

4. Sync your Sense 2 with the Fitbit app again.

[KarlO101]

This hasn’t resolved the issue. Despite mutable resets. It still holds at the connected screen on the watch

Sent from Outlook for iOS<>

[totski]

hello. same issue here. just bought new Sense 2. after setup and it shows "connected", and that's it, no preloaded tiles or apps are available