help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 settings is greyed out

‎08-07-2025 11:36 - last edited on ‎08-08-2025 16:42 by Fitbit Moderator

‎08-07-2025 11:36 - last edited on ‎08-08-2025 16:42 by Fitbit Moderator

Cannot access settings as it is greyed out.

Suggestion to do factory reset but unable to do that because I can't get toettingd

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎08-08-2025 16:41

‎08-08-2025 16:41

A warm welcome to the community forums @Carrigan23. 

Thank you for taking the time to share this information with me regarding Sense 2. 

Please can you confirm if your watch is in sleep mode? When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Best Answer
0 Votes