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Sense 2 settings is greyed out

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‎08-07-2025 11:36 - last edited on ‎08-08-2025 16:42 by Fitbit Moderator

‎08-07-2025 11:36 - last edited on ‎08-08-2025 16:42 by Fitbit Moderator

Cannot access settings as it is greyed out.

Suggestion to do factory reset but unable to do that because I can't get toettingd

 

Moderator edit: clarified subject.

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‎08-08-2025 16:41

‎08-08-2025 16:41

A warm welcome to the community forums @Carrigan23. 

Thank you for taking the time to share this information with me regarding Sense 2. 

Please can you confirm if your watch is in sleep mode? When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

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