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Sense 2 shows Error when using Alexa app

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‎09-09-2023 21:03 - last edited on ‎09-21-2023 08:11 by Fitbit Moderator

‎09-09-2023 21:03 - last edited on ‎09-21-2023 08:11 by Fitbit Moderator

I’ve connected Alexa in the Fitbit App. But when I open Alexa on the Sense 2. I get the message: Error Please Try Again Later.

I’ve tried restarting the phone, the Sense 2 (along with re-setting), disconnecting from Bluetooth, removing and re-installing the app to no avail.

Has anyone else experienced this? Greatly appreciate any advice.

Cheers, Shawn


Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-15-2023 14:05

‎09-15-2023 14:05

Have you tried setting the Sense 2 up as a new device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎09-16-2023 01:36

‎09-16-2023 01:36

Hi @Kuman.

Is your phone connected to WiFi or mobile data whilst you are getting this error? You could try turning off WiFi on your phone and testing it over mobile data, or vice versa. 

Also check to ensure you haven't got any private DNS or ad blocking running on your phone. If so (temporarily) disable these and try again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-17-2023 01:30

‎09-17-2023 01:30

Try to sync your Sense 2 once. If it syncs fine, then Alexa should work.

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‎09-17-2023 08:30

In response to asiayeah

‎09-17-2023 08:30

Is this with an android or iOS device? 

Has all needed permissions been granted? 

Does the fitbit app have permission to run in the background? 

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